Free resume example

Customer Support Executive resume example.

Support roles reward patience and process. Show the channels you've handled (voice, chat, email), the quality scores you kept, and how you calm down an upset customer.

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What makes it work

  • Name your channels: voice, chat, email — many BPOs hire separately for each.
  • Quote your quality or CSAT score if it was good; it is the number support managers trust.
  • Mention tools you've used (CRM, ticketing) even if briefly.
  • Show you can work rotational or night shifts if you can — it widens your options.

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Rahul Menon

Customer Support Executive — Voice & Chat

+91 91234 56789 · rahul.menon@example.com · Marathahalli, Bengaluru

Profile

Customer support executive with 2 years of voice and chat experience for an e-commerce process. Patient, solution-focused and consistent on quality scores. Comfortable with rotational shifts.

Experience

Customer Support Executive

Jun 2023 – Present

ShopKart Services, Bengaluru

•Resolve 60+ order, refund and delivery queries a day over voice and chat

•Maintain a 92% average quality audit score

•Cut repeat calls by fixing issues fully on the first contact

•Trained four new joiners on the refund process

Education

BBA

Christ University

2023

Skills

Complaint resolutionEmail & chat supportActive listeningCRM toolsCall quality auditingNight shifts / rotational shifts

Languages

Malayalam (Native) · English (Fluent) · Tamil (Conversational)

Sample resume — the person and companies are fictional.

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