Free resume example

Team Leader (BPO) resume example.

A team leader resume is judged on the team's numbers, not yours. Show team size, the targets you owned, and what you did to lift quality and attendance.

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What makes it work

  • State your team size and the metrics you owned — sales, collections, AHT, quality or attrition.
  • Show improvement with before/after numbers wherever you can.
  • Mention coaching, floor management and reporting to clients.
  • Keep earlier agent roles short — one or two lines each.

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Mohammed Irfan

Team Leader — Collections Process

+91 90000 12345 · irfan.m@example.com · Ramamurthy Nagar, Bengaluru

Profile

Team leader with 5 years in BPO collections, including 2 years leading a team of 15 telecallers. Known for steady recovery numbers, daily coaching and keeping attrition low through peak months.

Experience

Team Leader

Apr 2023 – Present

Apex Recovery Solutions, Bengaluru

•Lead a team of 15 telecallers on a two-wheeler loan collections process

•Raised the team's monthly recovery rate from 61% to 72% in six months

•Run daily huddles, call audits and one-on-one coaching

•Kept first-month attrition of new joiners under 10%

Senior Telecaller

Jan 2020 – Mar 2023

Apex Recovery Solutions, Bengaluru

•Top recovery performer for 8 months in a row

•Mentored new joiners on soft-skills and compliance

Education

B.A.

Bangalore University

2019

Skills

Team leadershipCollections & follow-upsCall quality auditingMS ExcelObjection handlingCRM tools

Languages

Urdu (Native) · Hindi (Fluent) · Kannada (Fluent) · English (Fluent)

Sample resume — the person and companies are fictional.

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